Free GCX-ARC – Genesys Cloud CX: Architect Certification Practice Test Question

Select all that apply, then click Submit answer.

• ○

  Daily

• ○

  Weekly

• ○

  Quarterly

• ○

  Monthly

• ○

  Hourly

• ○

  Yearly

Select all that apply, then click Submit answer.

• ○

  Actions

• ○

  Data

• ○

  Event Handling

• ○

  Menus

• ○

  Prompts

• ○

  Dependencies

• ○

  Supported Languages

• ○

  Speech Recognition

Select all that apply, then click Submit answer.

• ○

  Transfer

• ○

  Transfer to ACD Flow

• ○

  Transfer to Outbound Flow

• ○

  Transfer to Flow

• ○

  Hangup

• ○

  Transfer to Secure Flow

Select all that apply, then click Submit answer.

• ○

  Hours

• ○

  Minutes

• ○

  Seconds

• ○

  Milliseconds

• ○

  Microseconds
  

Select all that apply, then click Submit answer.

• ○

  The maximum capacity that an agent may handle simultaneously for each supported media type

• ○

  The after call work time for each media type

• ○

  The length of time that an agent may spend on each media type

• ○

  The number of different media types that an agent may handle simultaneously

• ○

  The media types that can interrupt current interactions that an agent is handling
  

Select an option, then click Submit answer.

• ○

  MakeDateTime(2020,5,3)

• ○

  MakeDateTime(2020,3,5)

• ○

  MakeDateTime(5,3,2020)

• ○

  MakeDateTime(3,5,2020)

Select an option, then click Submit answer.

• ○

  The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

• ○

  The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

• ○

  The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

• ○

  The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
  

Select an option, then click Submit answer.

• ○

  Prompts

• ○

  Flow

• ○

  DTMF

• ○

  IVR
  

Select an option, then click Submit answer.

• ○

  True

• ○

  False

Select an option, then click Submit answer.

• ○

  True

• ○

  False