Free GCP-GC-ADM – Genesys Cloud Certified Professional - Contact Center Admin Practice Test Question

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  Employee

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  Master Admin

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  Genesys Cloud User

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  Admin

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  Telephony Admin
  
  

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  Update the Do Not Call list with records that have the appropriate wrap-up code

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  Determine how many evaluations per hour to assign to a quality evaluator

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  Set up a schedule to run a daily report

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  Automatically assign an evaluation for all calls over 5 minutes

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  Determine how long to retain recordings and whether to archive or delete them
  
  

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  Voice
  

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  Email
  

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  Voicemail
  

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  Chat
  
  

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  Reports

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  Dynamic Views

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  Dashboard

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  Interaction
  
  

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  The maximum capacity that an agent may handle simultaneously for each supported media type

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  The after call work time for each media type

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  The length of time that an agent may spend on each media type

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  The number of different media types that an agent may handle simultaneously

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  The media types that can interrupt current interactions that an agent is handling
  
  

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  They are in the DNC list

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  The call went unanswered

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  Unable to reach the customer

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  The telephone number is wrong
  
  

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  8

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  6

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  4
  

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  2
  
  

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  The mappings allow you to associate some behavior with the wrap-up code, such as callback time

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  The mappings allow you to associate wrap-up codes to specific campaigns

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  The mappings configures outbound dialing to flag a single number or the entire contact as uncallable, or the right party contacted, based on the wrap-up code assigned to the interaction

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  The mappings allow you to associate wrap-up codes to specific queues
  
  

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  Scripts

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  Schedules

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  Campaign Dashboard

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  Campaign Management
  
  

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  Dialog boxes

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  Scripts

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  Toast pop-ups

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  IVR prompts