Free CPS-001 – Certified Professional Supervisor (CPS) Practice Test Question

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• ○ Moving from worker to supervisor
• ○ Moving from office to office
• ○ Moving from shift to shift
• ○ Moving from team to team

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• ○ Doing all work personally daily
• ○ Getting work done through others
• ○ Avoiding contact with employees
• ○ Ignoring organisational goal targets

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• ○ To fill reporting paperwork only
• ○ To delay starting real work
• ○ To give work clear direction
• ○ To avoid measuring any results

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• ○ Waiting for problems to arise
• ○ Copying competitors without thought
• ○ Cancelling regular team meetings
• ○ Preparing steps toward goals

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• ○ Giving full speaker attention
• ○ Interrupting with quick answers
• ○ Checking messages while listening
• ○ Finishing the speaker sentences

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• ○ To embarrass team members publicly
• ○ To understand before deciding
• ○ To avoid making decisions
• ○ To lengthen every meeting held

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• ○ Listening to their concerns
• ○ Stating expectations very clearly
• ○ Avoiding them completely always
• ○ Criticising them in public

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• ○ Attacking personal character traits
• ○ Describing observed work behaviour
• ○ Comparing against favoured colleagues
• ○ Suggesting specific improvement actions

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• ○ One sided demand patterns
• ○ Hidden personal agenda items
• ○ Mutual respect between parties
• ○ Mutual trust between parties

Answer is in the explanation below.

Answer is in the explanation below.

Answer is in the explanation below.