Free SIAMF – EXIN BCS Service Integration and Management Practice Test Question

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  business relationship management, change and release management, and incident management

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  monitoring and measuring, incident management, and availability management

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  portfolio management, business relationship management, and problem management

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  problem management, change and release management, and monitoring and measuring
  
  

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  The customer can inadvertently develop a long term dependency on the service integration partner.

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  The customer can revert to an internally sourced solution if the service integration partner fails to live up to expectations.

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  The high level of dependency on the service integrator adds risks to continuity.

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  The service integrator might be perceived to be biased, even if this is not the case.
  
  

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  Discovery and Strategy

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  Implement

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  Plan and Build

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  Run and Improve
  
  

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  average availability of an application

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  average call pickup time at the service desk (in seconds)

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  percentage of service downtime related to failed changes

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  percentage of SLA targets met by one of the external service providers
  
  

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  complexity

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  data and information

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  ownership of the end-to-end process

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  toolset