Free MOFF – Microsoft Operations Framework Foundation (EX0-102) Practice Test Question

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  Team members representing each role generate time estimates and schedules for deliverables. Each team schedule is integrated into aTeam members representing each role generate time estimates and schedules for deliverables. Each team? schedule is integrated into a master project schedule.

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  The program manager estimates the time required for each team member to complete his or her tasks, and then validates those estimates with the team members.

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  The program manager builds a master project schedule based on industry standards for each task.

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  The solution manager estimates the time required for each team member to complete his or her tasks, and then validates those estimates with the team members.

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  General regulatory environment

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  High-level risks

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  Investment determination

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  Internal controls defined
  

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  Business/IT Alignment SMF

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  Change and Configuration SMF

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  Policy SMF

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  Stabilize SMF
  

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  ensure that deployed services are operated, monitored and supported all the time

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  ensure high availability of services

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  ensure that deployed services are operated, monitored and supported within agreed SLA targets

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  ensure that IT services are restored as quickly as possible
  

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  ensure that business oversight governs IT service lifecycle activity to promote business/IT alignment

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  ensure that the investment in IT delivers expected business value at an acceptable level of risk

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  provide guidance to Finance and Accounting groups to successfully audit services delivered by IT

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  provide a common reference standard for any enterprise offering IT services to internal and external customers

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  Aligning IT strategy to organizational goals and objectives

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  Contributing to business cases for changes to IT services based on a sound understanding of the revenue gained

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  Ensure that the work required to successfully operate IT services has been identified and described

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  Prepare a risk assessment
  

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  All SMFs feed the Deliver Phase.

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  The Customer Service SMF focuses on how to resolve complex problems.

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  The SMFs are dependant on each other.

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  The SMFs are sequential.
  

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  Support

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  Service

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  Solutions

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  Stabilize
  

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  Change evaluated across dimensions

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  General regulatory environment

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  Principles for effective strategic thinking

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  Principles for organizing operations work
  

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  deploy sites

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  develop the solution

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  prepare for development

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  prepare for release