Free ITIL-Foundation – ITIL® Foundation Practice Test Question

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  Testing the tool and training process managers on using the process

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  Development or purchase of tools and deployment of the tools

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  Training tool administrators how to manage tools and monitoring tool performance in operational environment

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  Development or purchase of tools and deployment of the process
  
  

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  To ensure the impact of changes are understood

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  To ensure that changes are recorded and evaluated

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  To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)

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  To deliver and manage IT services at agreed levels to business users
  
  

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  1, 2 and 3 only.

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  2, 3 and 4 only.

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  All of the above

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  1 and 4 only.
  
  

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  PBA are based on organizational roles and responsibilities

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  IT service providers CANNOT schedule changes until they understand PBA

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  Demand for the services delivered by service providers are directly influenced by PBA

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  Understanding PBA is the only way to enable accurate service level reporting
  
  

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  A secure location where definitive hardware spares are held

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  A secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected

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  A database that contains definitions of all media CIs

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  A secure library where definitive authorized versions of all software and back-ups are stored and protected
  
  

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  All of the above

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  1 and 2 only

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  1 and 3 only

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  2 and 3 only
  
  

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  Definitive media library (DML)

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  Configuration management system (CMS)

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  Statement of requirements (SOR)

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  Standard operating procedures (SOP)
  
  

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  Service strategy

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  Service transition

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  Service operation

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  Continual service improvement
  
  

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  An organization supplying services to only external customers

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  The customer of an IT service provider who defines and agrees the service targets

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  The implementation and management of quality IT services that meet business needs

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  The resources that are utilized to provide value to customers through services
  
  

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  The change management process owner

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  The change advisory board (CAB)

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  The service owner

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  The continual service improvement manager
  
  

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  Information should always be communicated

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  It has an intended purpose or a resultant action

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  Meetings are always the best method of communication

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  It is stored in the configuration management system