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CPHQ – Certified Professional in Healthcare Quality

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Showing 4–6 of 15 questions

Question 4

Today’s patients’ perception of the quality of our healthcare system is not favorable.

In healthcare, quality is household word that evokes great emotion, including (Choose two):

Select all that apply, then click Submit answer.

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    Frustration and despair, exhibited by patients who experience healthcare services firsthand or family members who observe the care of their loved ones
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    Anxiety over the ever-increasing costs and complexities of care
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    Patient centered measures
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    Timely care that may be experienced in terms of performance of services
Question 5

Case-mix adjustment accounts for the different types of patients in institutions. Adjustment should be considered when hospital survey results are being released to the public.

The characteristics commonly associated with the patient reports on quality of care are all of the following EXCEPT (Choose two):

Select all that apply, then click Submit answer.

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    Patient age (i.e., older patients tend to report fewer problems with care)
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    Discharge service (e.g., childbirth patients evaluate their experiences more favorably than do medical or surgical patients; medical patients report the most problems with care)
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    Patient satisfaction
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    Number of visits to the hospitals
Question 6

In healthcare, many terms call for more precise operational definitions that how do an organization define the terms such as (Choose two):

Select all that apply, then click Submit answer.

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    Qui turnaround time
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    An accurate environmental compliance
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    A patient fall (a partial fall, a fall with injuries, or an assisted fall)
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    Surgical end time