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CSQA – CSQA Certified Software Quality Analyst

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Showing 10–12 of 20 questions

Question 10 (Volume A)

Capability Maturity Model(s) (CMMs) are defined and managed by:

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    Software Engineering Institute

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    Malcolm Baldrige Organization

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    International Standards Organization

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    Quality Assurance Institute


Question 11 (Volume A)

In critical listening, the listener is:

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    Sympathetic to the speaker's point of view

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    Performing an analysis of what the speaker said

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    Selecting pieces of information

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    Getting a complete message with minimal distortion

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    None of the above


Question 12 (Volume C)

Which tool is used by teams to help create order out of chaos, by categorizing large numbers of ideas?

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    Nominal Group Technique

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    Cause and Effect Diagram

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    Quality Function Deployment

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    Force field analysis

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    Affinity Diagram