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CIS-CSM – ServiceNow Certified Implementation Specialist - Customer Service Management Exam

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Showing 7–9 of 10 questions

Question 7

Which application must be activated to enable customers to check in on-line for future appointments?

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    Business Location
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    Walk-Up Experience
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    Field Service Management
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    Service Organization
Question 8

What are the characteristics of Knowledge Categories?

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    Shareable across KBs: Yes ; Multi-Level: No
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    Shareable across KBs: No ; Multi-Level: Yes
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    Shareable across KBs: No ; Multi-Level: No
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    Shareable across KBs: Yes ; Multi-Level: Yes
Question 9

Configuration items (CIs) are entities that capture the individual configurations for each product sold to the customer CIs are stored in the configuration management database (CMDB). Assets are specific product instances that are supported for a customer. Which of the following statements is correct for CIs and assets?

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    The contract and entitlements of an asset dictate whether or not it is stored in the CMDB
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    The CMDB only tracks CIs, assets cannot be CIs
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    While the CMDB may track some assets as configuration items (CIs) not ALL assets are CIs
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    The CMDB tracks all assets as configuration items (CIs)