← Back to exam page

Free CIS-CSM – ServiceNow Certified Implementation Specialist - Customer Service Management Exam Practice Test Question

Free demo downloads

Loading demo links...

Showing 1–3 of 10 questions

Question 1

HOTSPOT

Match the definitions for roles relationships.

Hot Area:

Answer is in the explanation below.

Question 2

Which are the key self-service functions of the Customer Support Portal? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    Community
  • ○

    Knowledge Base
  • ○

    Open An Incident
  • ○

    Service Catalog
Question 3

What are features of Customer Service Management? (Choose four.)

Select all that apply, then click Submit answer.

  • ○

    Timed Audits
  • ○

    Service Entitlements
  • ○

    Demand Management
  • ○

    Service Prospecting
  • ○

    Real-time SLAs
  • ○

    Service Contracts
  • ○

    Skills-based routing