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Free CIS-CSM – ServiceNow Certified Implementation Specialist - Customer Service Management Exam Practice Test Question

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Showing 4–6 of 10 questions

Question 4

In the 'Action Status' column on a case list what could a red indicator dot mean? (Choose two.)

Select all that apply, then click Submit answer.

  • ○

    Blocked by approval
  • ○

    Blocked by case task
  • ○

    Blocked internally and by customer
  • ○

    Blocked by internally
Question 5

Based on which out-of-box attributes can Special handling Notes be applied to cases? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    Service Contract
  • ○

    Install Base Item
  • ○

    Product
  • ○

    Account
  • ○

    Contact
Question 6

Agents and managers cannot create knowledge articles from Community questions.

Select an option, then click Submit answer.

  • ○

    True
  • ○

    False