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C_C4H460_01 – SAP Certified Development Associate - SAP Cloud for Customer 1911

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Showing 7–9 of 10 questions

Question 7

When responding to a SAP Cloud for Customer ticket, where is the default sender email address taken from?

Please choose the correct answer.

Select an option, then click Submit answer.

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    Employee responsible for the ticket
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    Outbound channel
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    Service technician of the ticket
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    Sales organization
Question 8

You need to split and distribute the opportunity revenue, but you do NOT see a particular employee in the list while performing the distribution. What must be the reason for this?

Please choose the correct answer.

Select an option, then click Submit answer.

  • ○

    The employee is NOT part of the sales org. unit.
  • ○

    The employee is NOT part of the sales team.
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    The employee is NOT part of the account team.
  • ○

    The employee is NOT part of the sales organization.
Question 9

A user reports an incident. The administrator determines that this incident needs to be reviews by SAP Support. What is the NEXT STEP the administrator must perform in SAP C4C? Please choose the correct answer

Select an option, then click Submit answer.

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    Respond to the requestor
  • ○

    Take over the incident
  • ○

    Forward the incident to the provider
  • ○

    Create a service request with SAP Support