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Service-Cloud-Consultant – Salesforce Certified Service cloud consultant (WI23)

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Showing 1–3 of 20 questions

Question 1

Universal Containers wants to provide a more consistent service experience to its customers and is evaluating the Service Cloud macro feature.

Which three configurations must be made? Choose 3 answers

Select all that apply, then click Submit answer.

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    Users must use Lightning Experience.
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    Publisher Actions used in the macros must be on the page layout.
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    The Macros widget or utility must be added to the console.
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    The Run Macros Permission must be granted to users.
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    The Run Macros Action must be on the page layout.
Question 2

When migrating data from an older system to a new one, what steps should be taken? Choose 2 answers.

Select all that apply, then click Submit answer.

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    Data Cleansing
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    Data Normalization
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    Activate data validation rules
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    Data mapping
Question 3

Universal Containers contact center has experienced an increased number of customer questions due to a growing product portfolio. Which two solutions should a consultant recommend to minimize the need to hire more agents? Choose 2 answers

Select all that apply, then click Submit answer.

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