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FSL-201 – Implementing Field Service Lightning

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Showing 7–9 of 10 questions

Question 7

Universal Containers is receiving increased complaints about incomplete Work Orders. What option should a Consultant recommend to improve this situation?

Select an option, then click Submit answer.

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    Send an email CSAT survey.
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    Implement Validation Rules and Signature Capture.
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    Change the Scheduling Rules.
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    Decrease Resource Rant Score.
Question 8

Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?

Select an option, then click Submit answer.

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    Create CSS in the Dispatcher’s Console.
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    Add Fields on the Page Layout.
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    Use Lookup Fields.
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    Configure Field Sets on the Service Appointment.
Question 9

Universal Containers performs service which may require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s). What should be considered as part of this solution to ensure tasks are dispatched?

Select an option, then click Submit answer.

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    Work Order Line Items require a Case for the field technician to perform the work.
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    All Work Order Line items inherit the required Skills for the associated Asset.
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    Work Order Line Items require a Service Appointment for a field technician to perform the work.
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    Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.