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CRT-271 – Certification Preparation For Community Cloud Consultants

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Showing 10–12 of 15 questions

Question 10

Northern Trail Outfitters has a Customer Community for viewing discussions and Knowledge articles. The Customer Support team needs to add custom fields on articles for internal comments and additional references. What is the most efficient way for the Salesforce Admin to hide the custom fields from customers? Choose one answer

Select an option, then click Submit answer.

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    Create separate articles without these custom fields for the Customer channel and include in the Community
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    Update the customer profile by removing access to these custom fields on all article types
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    Override the article detail page with a custom Visualforce page and hide these custom fields for customers
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    Modify the article detail page with custom Lightning Components that hide these custom fields
Question 11

Universal Containers needs to allow customers to self-register for their Community for customers. Existing

contacts must be given Community access without creating duplicate contacts. How should a Salesforce Admin perform this task?

Select an option, then click Submit answer.

  • ○

    Customise the CommunitiesSelfregcontroller Apex controller to identify duplicates and show an error message during registration.
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    Uncheck the option Allow Duplicates in Salesforce in Community Management.
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    Create a validation rule to prevent duplicates and show an error message.
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    Develop a batch process that will delete duplicate contacts in the Community and reassign users to existing contacts.
Question 12

What permission(s) would you assign a community manager?

Select an option, then click Submit answer.

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    Communities Administrator
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    Setup and Create Portals
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    Manage Community Settings
  • ○

    Create and Setup Communities
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    Manage Portals