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Certified-Community-Cloud-Consultant – Certified Community Cloud Consultant

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Showing 13–15 of 15 questions

Question 13

Universal Container's Community Manager wants to better measure the Community adoption and

engagement. What is the recommended approach?

Select an option, then click Submit answer.

  • ○

    Use Google Analytics to generate the adoption report
  • ○

    Install the Salesforce Community Management AppExchange package
  • ○

    Install the Wave dashboards for Communities
  • ○

    Use Data Loader to download the user data to generate a pivot table in Excel
Question 14

Universal Containers needs to enable public access to a Community. How should a Salesforce Admin fulfil this requirement?

Select one or more of the following:

Select an option, then click Submit answer.

  • ○

    Update the setting to Public Visibility for all Community pages
  • ○

    Enable "Give access to public API requests on Chatter"
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    Update the setting to "Allow access without login"
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    Enable the "Public can access the community" checkbox
Question 15

Universal containers has knowledge articles visible in their customer community for all users. The salesforce Admin creates and publishes a new article, but the article is NOT visible. What should the Salesforce Admin do to make this article visible in the Community?

Select an option, then click Submit answer.

  • ○

    Create the article in the Community Management console
  • ○

    Publish the Community so the changes take effect
  • ○

    Add a Featured Topic in the Community Management console
  • ○

    Select the Customer Channel in article setup