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ADM-201 – Administration Essentials for New Admins

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Showing 4–6 of 20 questions

Question 4 (Volume C)

The automated case user will be listed on the case history for all actions that are system defined, including:

Select all that apply, then click Submit answer.

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    When a case is automatically assigned using assignment rules
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    When a case is escalated
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    When a case is created online via Web-to-Case
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    When a Workflow is Triggered
Question 5 (Volume K)

Which two statements about products and price books are true? (Choose two.)

Select all that apply, then click Submit answer.

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    Price books that contain assets cannot contain products.
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    The standard and list price for a product can be listed in multiple currencies.
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    Products without a price are automatically added to the standard price book.
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    A product can have a different list price in different price books.
Question 6 (New Update)

A new Sales Rep at Ursa Major has a qualified lead that is ready for conversation.

When using the Lead Conversion process, which two records can be Created?

Choose 2 answers

Select all that apply, then click Submit answer.

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    Account
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    Campaign
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    Case
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    Contact