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An experienced project manager is overseeing a merger and acquisition project. The project manager reacted differently to different threats identified on the project
Drag the mitigation strategy on the left to the project manager's actions on the right
Answer is in the explanation below.
A project manager at a large corporation has been assigned to oversee a customer experience project. Within the project, customer satisfaction is
a big issue and there are many unresolved customer queries on a daily basis. The project manager has been informed that the customer service
team is overwhelmed with these unresolved queries.
Which two actions should the project manager take to correct this problem? (Choose two)
Select all that apply, then click Submit answer.
Contact the customers in batches and inform them that the issues are being worked on currently.
Confirm the issues truly exist by conducting a survey and other analyses that may detect the real issue.
Deploy solutions that will track, prioritize, and resolve queries as soon as possible.
Ask senior management to replace the customer service manager with a more qualified one.
Request that the customer service team prioritizes work on queries that are received this week.
During a project's execution phase, two team members are having conflicts with other team members within the team on technical and interpersonal levels. Which two actions should the project manager take first to address this conflict? (Choose two)
Select all that apply, then click Submit answer.
Ask human resources (HR) to intervene before it escalates and affects the team's performance.
Arrange individual meetings with the team members who cannot work together effectively.
Address the conflict during team meetings for the entire team to participate and find solutions.
Discuss the conflict early among the affected team members using a direct, collaborative approach.
Plan to resolve the team members' conflicts after the sprint and focus on achieving the goal.
