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PEGAPCDC87V1 – Certified Pega Decisioning Consultant (PCDC) 87V1

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Showing 7–9 of 10 questions

Question 7

Myco, a telecom company, uses Pega Customer Decision Hub™ to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.

As a decisioning consultant, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?

Select an option, then click Submit answer.

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    a list of customer email addresses from the Test Message tab
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    schedule an outbound run with a limited number of customers
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    preview section from the email content editor
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    a seed list from the Test Message tab
Question 8

U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.

Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.

Select an option, then click Submit answer.

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    Suppress an action for 10 days if there are five impressions for any channel in the last 14 days
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    Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days
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    Suppress an action for 10 days if there are five impressions for web channel in the last 14 days
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    Suppress an action for 14 days if there are five rejects for web channel in the last 10 days
Question 9

Reference module: Essentials of always-on outbound.

A U+ bank customer tries to initiate a fund transfer. Due to a slow internet connection, the transfer ends abruptly. The bank then sends an email with a link to continue the incomplete transaction. Which type of outbound interaction is this?

Select an option, then click Submit answer.

  • ○

    Priority communication
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    Security event
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    Scheduled update
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    Customer event