← Back to exam page

PEGAPCBA84V1 – Pega Certified Business Architect (PCBA) 84V1

Loading demo links...

Showing 4–6 of 10 questions

Question 4

A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum.

Which three of the following statements are true? (Choose Three)

Select all that apply, then click Submit answer.

  • ○

    New customer obtains troubleshooting assistance by using a call center is a microjoumey
  • ○

    Experienced customer obtains troubleshooting assistance by using the online forum is a microjoumey
  • ○

    New customer obtains troubleshooting assistance by using a call center is a journey
  • ○

    Experienced customer obtains troubleshooting assistance by using the online forum is a journey
  • ○

    Customer obtains troubleshooting assistance is a journey
  • ○

    Customer obtains troubleshooting assistance is a microjoumey
Question 5

Apartment tenants submit maintenance requests that specify their name, address, request type, and request description. The apartment management company often receives multiple requests from a single address about the same issue. The company wants to identify duplicate maintenance requests that are submitted less than 30 days apart.

Which three configurations, when applied in combination on the Search duplicate cases step, achieve this goal? (Choose Three)

Select all that apply, then click Submit answer.

  • ○

    Configure the request type as a weighted condition.
  • ○

    Configure a time period for the request date as a weighted condition.
  • ○

    Configure the apartment address as a weighted condition.
  • ○

    Configure the apartment address as a basic condition.
  • ○

    Configure the tenant name as a basic condition.
Question 6

Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request.

Which two configurations, when applied in combination, achieve this behavior? (Choose Two)

Select all that apply, then click Submit answer.

  • ○

    Configure the case type to create temporary cases.
  • ○

    Add a decision shape to the process.
  • ○

    Configure the stage to resolve the case.
  • ○

    Add a Persist case step to the case life cycle.