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SDM_2002001030 – SDM Certification - PS NSOP

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Showing 4–6 of 10 questions

Question 4 (Cost Management)

Can the Lead Network Operations Business Manager start operational delivery after the baseline shows an expected 30% negative gross margin?

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    No. Maximum accepted negative gross margin is 10%.
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    Yes. NSN needs to fulfill its obligations and execute operational service delivery anyway.
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    Yes. If the Cost Baseline is in line with the Business Case.
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    Only after the Cost Baseline is approved according to the required approval levels in the Region.
Question 5 (Cost Management)

NSN have 2 customers in the same country that have agreed to a shared delivery model but request a low risk plan. Which option do you choose?

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    Start by having a single organisation to manage the preventative maintenance and other planned work then progress to include corrective maintenance.
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    Have the GDC directly manage the Field Operations using the Work Force Management Tools.
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    Start by having a single organisation manage the corrective maintenance and progress to include preventative maintenance and other planned work.
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    Have one of the current organizations manage all corrective maintenance and the other all preventative maintenance and planned work. Later on put all works under single management.
Question 6 (Cost Management)

What does Business Management in the Operations Model mean?

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    Management of a (G)NOC and field maintenance organisation.
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    Scope of Outsourced Service Delivery including day to day operations of the CSP networks and all hosted systems.
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    Contractual SLA management, Contract management, Partner management and Risk Management.
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    F&C activities related to Contract Management.