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Free ITILFND – ITIL Foundation Practice Test Question

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Showing 4–6 of 11 questions

Question 4

Which statement should NOT be part of the value proposition for Service Design?

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    Reduced total cost of ownership
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    Improved quality of service
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    Improved Service alignment with business goals
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    Better balance of technical skills to support live services
Question 5

Which of the following statements MOST correctly identifies the scope of design coordination activities?

Select an option, then click Submit answer.

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    Only changes that introduce new services
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    It is mandatory that all changes are subject to design coordination activity
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    Only changes to business critical systems
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    Any change that the organization believes could benefit
Question 6

Where would all the possible service improvement opportunities be recorded?

Select an option, then click Submit answer.

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    CSI register
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    Known error database
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    Capacity management information system
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    Configuration management database