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ITILFND – ITIL Foundation

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Showing 1–3 of 11 questions

Question 1

Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?

Select all that apply, then click Submit answer.

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    Testing the tool and training process managers on using the process
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    Development or purchase of tools and deployment of the tools
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    Training tool administrators how to manage tools and monitoring tool performance in operational environment
  • ○

    Development or purchase of tools and deployment of the process
Question 2

Configuration Management Databases (CMDBs) and the Configuration Management System (CMS) are both elements of what larger entity?

Select an option, then click Submit answer.

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    The Asset Register
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    The Service Knowledge Management System
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    The Known Error Database
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    The Information Management System
Question 3

Which is NOT an example of a pattern of business activity (PBA)?

The seasonal variation in customer purchases from a supermarket

B. The peak period usage of counter services in a retail bank

C. The capacity usage of the network supporting service

D. The tendency for a government agency to submit its regulatory reports just before the deadline

Answer: D

Explanation:

Select an option, then click Submit answer.

  • ○

    The peak period usage of counter services in a retail bank
  • ○

    The capacity usage of the network supporting service
  • ○

    The tendency for a government agency to submit its regulatory reports just before the deadline