CPUX-F UXQB Certified Professional for Usability and User Experience - Foundation Level - Practice Questions

Question 7

Which one of the terms below best characterises the following description?

Elena Montgomery, Human Resources Coordinator, Fluid Pharmaceuticals

Elena is 35 years old. She shares an apartment with her boyfriend of 4 years - they have no children. Her favourite pastimes are dancing tango and preparing wonderful tapas. She speaks conversational Spanish.

Elena spends most of her day processing forms that are needed to hire, transfer, or discharge employees in the Marketing department. If something is incomplete or unclear, she takes the time she needs to find the answer. She is an expert in all relevant forms and procedures.

Elena's goals: Advance in HR, excellence through accuracy; helpfulness; do not fall behind.

Select an option, then click Submit answer.

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Prototype
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Persona
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As-is scenario
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Use scenario
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User group
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User group profile

Reference / correct answer:

Persona

The context of use is described in user group profiles and personas (who are the users), as-is scenarios (how do users currently do tasks), task models (details about what the tasks are) and user journey maps (how users interact with the interactive system and the organisation providing it).

A user group profile is a generalised description of a collection of users with the same or similar personal characteristics and context of use related to the interactive system.

A persona is a description of a fictitious but realistic user and what he or she intends to do when using the interactive system.

An as-is scenario is a narrative text description of the procedure a specific user currently follows to complete one or more tasks,

A task model is a list of subtasks for each task which the user has to complete to reach their goals. Task models help the design team to design the right solution for each task. User journey maps provide an overview of the touchpoints where users interact with the interactive system and the organisation providing the interactive system. They help stakeholders and user experience professionals understand and optimise the user experience.

A user group profile is a generalised description of a collection of users with the same or similar personal characteristics and context of use related to the interactive system.

A persona is a description of a fictitious but realistic user and what he or she intends to do when using the interactive system.

The main purpose of personas and as-is scenarios is to identify user needs and make it easier for designers, developers and other stakeholders to understand who the users are, what they do, what their obstacles are, and to facilitate discussions within the design team.

Question 8

"The level of understanding and implementation of a systematic human-centred design process within an organisation" is:

Select an option, then click Submit answer.

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LeanUX
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Usability Maturity
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Humancentred design
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Effectiveness
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Satisfaction
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Accessibility

Question 9

Which one of the following statements best describes the purpose of a focus group?

Select an option, then click Submit answer.

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To gather focused information from a group of users in a usability test session
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To gather contextual information relating to user needs without interfering with users' work
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To collect contextual information relating to user needs by talking to users with particular focus on a user group
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To gather ideas for personas and scenarios
To discuss a set of questions on specific topics
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To evaluate an interactive system

CPUX-F – UXQB Certified Professional for Usability and User Experience - Foundation Level