CPUX-F UXQB Certified Professional for Usability and User Experience - Foundation Level - Practice Questions

Question 4

A colleague is planning interviews with users of a restaurant review system. Among other questions, their interview checklist includes the question

How do you choose a restaurant?

Which two of the following terms best characterise this interview question?

Select all that apply, then click Submit answer.

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Closed
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Formative
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Leading
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Neutral
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Open
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Summative

Question 5

What are usability evaluation methods? Choose two.

Select all that apply, then click Submit answer.

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Two or more rooms that are specially equipped for usability tests or focus groups.
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The purpose of a usability evaluation is to determine whether or not an interactive system, or a prototype of an interactive system, meets the user requirements and applicable dialogue principles, heuristics and user interface guidelines.
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A checklist used by a moderator in a usability test to keep track of briefing and presession interview questions, usability test tasks, and post-session interview questions
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A process through which information about the usability of an interactive system is gathered in order to improve the interactive system (known as formative usability evaluation) or to assess the merit or worth of an interactive system (known as summative usability evaluation).

Question 6

Which two of the following statements about user needs are correct?

Select an option, then click Submit answer.

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User needs are always expressed from the user's point of view
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User needs for a user group may differ from user needs for another user group with the same context of use
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User needs are part of the information architecture
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User needs are always quantified
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User needs are identical to user goals
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User needs are used to write good error messages

Reference / correct answer:

User needs for a user group may differ from user needs for another user group with the same context of use

The context of use is described in user group profiles and personas (who are the users), as-is scenarios (how do users currently do tasks), task models (details about what the tasks are) and user journey maps (how users interact with the interactive system and the organisation providing it).

A user group profile is a generalised description of a collection of users with the same or similar personal characteristics and context of use related to the interactive system.

A persona is a description of a fictitious but realistic user and what he or she intends to do when using the interactive system.

An as-is scenario is a narrative text description of the procedure a specific user currently follows to complete one or more tasks,

A task model is a list of subtasks for each task which the user has to complete to reach their goals. Task models help the design team to design the right solution for each task. User journey maps provide an overview of the touchpoints where users interact with the interactive system and the organisation providing the interactive system. They help stakeholders and user experience professionals understand and optimise the user experience.

The main purpose of personas and as-is scenarios is to identify user needs and make it easier for designers, developers and other stakeholders to understand who the users are, what they do, what their obstacles are, and to facilitate discussions within the design team.

CPUX-F – UXQB Certified Professional for Usability and User Experience - Foundation Level