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HP2-H65 – Selling HP Personal Systems Services 2018

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Showing 1–3 of 5 questions

Question 1

Which two discovery questions would help you decide if a potential customer is ready for a conversation about the Configure services? (Select two.)

Select all that apply, then click Submit answer.

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    What if you could reassign your IT staff to core business functions instead of spending time managing device rollouts?
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    How do your employees currently migrate their data?
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    Do you have employees who travel frequently?
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    How do you make changes to BIOS settings for the new PCs that arrive at your site?
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    How do you manage the complexity of dealing with your devices, network, and software Issues?
Question 2

What does the HP Partner First Portal allow partners to do? (Select two.)

Select all that apply, then click Submit answer.

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    register and track services
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    create a quote
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    check warranty coverage
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    access information about HP hardware & services
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    access business selling tools, training, and other resources such as HP Sales Central
Question 3

A customer states that the standard base warranty is sufficient. How should you respond?

Select an option, then click Submit answer.

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    The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
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    With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
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    The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?
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    80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.