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HD0-400 – HDI Qualified Customer Support Specialist

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Showing 7–9 of 10 questions

Question 7

What statement best describes the purpose of incident management?

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    The purpose of incident management is to manage the service level agreement.

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    The purpose of incident management is to manage the customer expectation.

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    The purpose of incident management is to restore normal service as quickly as possible.

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    The purpose of incident management is to ensure that all calls are logged.


Question 8

What is the best reason for using a standard greeting when answering telephone calls?

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    Using a standard greeting complies with Support Centre standards.

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    Using a standard greeting makes the customer feel humble.

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    Using a standard greeting ensures consistent service.

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    Using a standard greeting prevents individuals developing their own greetings.


Question 9

Which statement best describes the concept of teamwork?

Select an option, then click Submit answer.

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    Teamwork involves competing with others to prove you are the best.

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    Teamwork involves keeping ideas to yourself in case they do not work.

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    Teamwork involves working separately to achieve personal goals.

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    Teamwork involves having all team members participate.