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HD0-400 – HDI Qualified Customer Support Specialist

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Showing 1–3 of 10 questions

Question 1

Which best describes your responsibility in supporting customers?

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    Work to achieve priorities set by customers.

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    Decide which calls are correctly processed by level 2 support.

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    Ensure that analysts close all calls.

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    Screen calls that are received by the Support Centre.


Question 2

What is a best practice when writing e-mail?

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    Use standard headers and footers for consistency.

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    Use emoticons to convey empathy.

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    Use animation to emphasise your point.

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    Use different colours to improve readability.


Question 3

Which statement best describes a problem?

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    A problem is a significant incident with an unknown cause.

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    A problem is a group of incidents that recur occasionally.

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    A problem is a group of incidents with different symptoms.

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    A problem is a single incident with a known solution.