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HD0-100 – Help Desk Analyst (HDA)

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Showing 4–6 of 10 questions

Question 4

What are three characteristics of effective inter-departmental relationships? (Choose three.)

Select all that apply, then click Submit answer.

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    Support of other departments even when they make a mistake

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    Shared management responsibilities

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    Treatment of others in your organisation as if they were your customer

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    Shared information between departments within your organisation


Question 5

Which two are characteristics of a team player? (Choose two.)

Select all that apply, then click Submit answer.

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    Independence

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    Conformity

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    Courtesy

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    Participation


Question 6

What is the first thing you should do if you think there is unlicensed software on computers at your company?

Select an option, then click Submit answer.

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    Notify software vendor

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    Notify IT/legal/security departments

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    Notify industry piracy association

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    Do nothing, everyone already knows