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GE0-806 – Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)

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Showing 4–6 of 10 questions

Question 4

Which are possible methods of WFM Server load balancing?

Choose 2 answers

Select all that apply, then click Submit answer.

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    Processor balancing
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    Memory balancing
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    Host balancing
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    Third-party load-balancer
Question 5

An Agent using WFM Web for Agents can propose a trade to which of the following? \

Choose 3 answers

Select all that apply, then click Submit answer.

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    To a specific Agent
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    To a community where community are all Agents in the same Team
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    To a community where community are all Agents in an entire Organization
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    To a community where community are all Agents on the same site
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    To a community where community are all Agents in a Configured Agent Group
Question 6

It is desired that multi-skilled Agents, when scheduled for an Outbound Activity, do not answer inbound calls and Emails. They will only work outbound calls, what is this feature called?

Select an option, then click Submit answer.

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    Activity Set
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    Task Sequence
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    Exception Task Sequence
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    Marked Time .