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GE0-806 – Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)

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Showing 1–3 of 10 questions

Question 1

Secure Socket Layer (SSL) may be used to encrypt the WFM Web connection to which of the following?

Choose 2 answers

Select all that apply, then click Submit answer.

  • ○

    WFM web for Supervisors
  • ○

    WFM Web for Agents
  • ○

    WFM Configuration utility

  • ○

    WFM Database
Question 2

Which of the following access rights can be configured in WFM Configuration utility?

Choose 4 answers

Select all that apply, then click Submit answer.

  • ○

    Access to Agent Groups
  • ○

    Access to Teams
  • ○

    Agent access to WFM Web for Agents
  • ○

    Access to WFM reports
  • ○

    Access to Master Schedule
  • ○

    Publish Forecast

Question 3

Which two actions can you perform using the WFM Configuration Utility?

Choose 2 answers

Select all that apply, then click Submit answer.

  • ○

    Modify schedule
  • ○

    Create a Report
  • ○

    Create a shift
  • ○

    Change access rights to scheduling module