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EX0-115 – IT Service Management Foundation based on ISO / IEC 20000

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Showing 4–6 of 10 questions

Question 4

What is an attribute of a Configuration item (CI)?

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    An attribute provides information about the CI involved.
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    An attribute is a CI that provides information to the processes.
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    An attribute is a software package.
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    An attribute is a label that is attached to a machine.
Question 5

What is a best practice for Capacity Management?

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    A Capacity plan documenting the actual performance and the expected requirements should be produced at least annually.
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    Decisions about service provision should be based on cost effectiveness comparisons.
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    The resilience of the infrastructure components should be measured and included in the Capacity plan.
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    The Service Catalog should be maintained and kept up-to-date.
Question 6

When a new service is being planned Service Level Management (SLM) needs to ensure that existing performance levels of other IT services will not be unduly impacted. From which process will Service Level Management (SLM) require input?

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    Availability Management

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    Capacity Management Financial

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    Management for IT Services

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    IT Service Continuity Management