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220-1202 – CompTIA A+ Certification Core 2 Exam

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Showing 13–15 of 15 questions

Question 13

A macOS user reports seeing a spinning round cursor on a program that appears to be frozen. Which of the following methods does the technician use to force the program to close in macOS?

Select an option, then click Submit answer.

  • ○

    The technician presses the Ctrl+Alt+Del keys to open the Force Quit menu, selects the frozen
    application in the list, and clicks Force Quit.
  • ○

    The technician clicks on the frozen application and presses and holds the Esc key on the keyboard for 10 seconds Which causes the application to force quit.
  • ○

    The technician opens Finder, navigates to the Applications folder, locates the application that is frozen in the list, right-clicks on the application, and selects the Force Quit option.
  • ○

    The technician opens the Apple icon menu, selects Force Quit, selects the frozen application in the
    list, and clicks Force Quit.
Question 14

A user reports that antivirus software indicates a computer is infected with viruses. The user thinks this happened white browsing the internet. The technician does not recognize the interface with which the antivirus message is presented. Which of the following is the NEXT step the technician should take?

Select an option, then click Submit answer.

  • ○

    Shut down the infected computer and swap it with another computer
  • ○

    Investigate what the interface is and what triggered it to pop up
  • ○

    Proceed with initiating a full scan and removal of the viruses using the presented interface
  • ○

    Call the phone number displayed in the interface of the antivirus removal tool
Question 15

A user reports a PC is running slowly. The technician suspects high disk I/O. Which of the following should the technician perform NEXT?

Select an option, then click Submit answer.

  • ○

    resmon_exe
  • ○

    dfrgui_exe
  • ○

    msinf032exe
  • ○

    msconfig_exe