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220-1202 – CompTIA A+ Certification Core 2 Exam

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Showing 1–3 of 15 questions

Question 1

Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.

Click on individual tickers to see the ticket details. View attachments to determine the problem.

Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

Graphical user interface, application Description automatically generated

Answer is in the explanation below.

Question 2

Ann, a CEO, has purchased a new consumer-class tablet for personal use, but she is unable to connect it to the company’s wireless network. All the corporate laptops are connecting without issue. She has asked you to assist with getting the device online.

INSTRUCTIONS

Review the network diagrams and device configurations to determine the cause of the problem and resolve any discovered issues.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Diagram Description automatically generated

Graphical user interface, application Description automatically generated

A picture containing text, screenshot, monitor Description automatically generated

A picture containing text, screenshot, monitor Description automatically generated

A picture containing text, screenshot, monitor Description automatically generated

A picture containing text, screenshot, monitor Description automatically generated

A picture containing text, screenshot, monitor Description automatically generated

Graphical user interface, application Description automatically generated

Diagram Description automatically generated

Answer is in the explanation below.

Question 3

A user contacted the help desk to report pop-ups on a company workstation indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Select TWO)

Select all that apply, then click Submit answer.

  • ○

    Scan the computer with the company-provided antivirus software
  • ○

    Install a new hard drive and clone the user's drive to it
  • ○

    Deploy an ad-blocking extension to the browser.
  • ○

    Uninstall the company-provided antivirus software
  • ○

    Click the link in the messages to pay for virus removal
  • ○

    Perform a reset on the user's web browser