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CAT-200 – CA Service Desk Manager r12 Administrator Exam

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Showing 4–5 of 5 questions

Question 4

Security access to CA Service Desk objects from command line utilities:

Select an option, then click Submit answer.

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    Is configured in the contact record.

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    Is configured in the access type record.

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    Is configured in Active Directory group membership.

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    Cannot be configured because there is no security on the command line utilities.


Question 5

Which component enables you to track and take action on tickets automatically to help you avoid breaching Service Level Agreements (SLAs)?

Select an option, then click Submit answer.

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    Notification

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    Service type

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    Change order

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    Object Manager