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CAT-200 – CA Service Desk Manager r12 Administrator Exam

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Showing 1–3 of 5 questions

Question 1

Which features characterize CA Workflow? (Choose three)

Select all that apply, then click Submit answer.

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    It includes inherent security.

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    It is only used for manual tasks.

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    It is external to CA Service Desk.

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    It is used for well defined processes.

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    Users need to be Analysts in CA Service Desk.


Question 2

On which items can you use templates to set values? (Choose three)

Select all that apply, then click Submit answer.

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    Log

  • ○

    Task

  • ○

    Incident

  • ○

    Request

  • ○

    Change Order


Question 3

When creating a macro to administer Service Level Agreements (SLAs), what must be associated with the macro?

Select an option, then click Submit answer.

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    Alert

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    Alarm

  • ○

    Event

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    Notification