CSFX Customer Service

Loading demo links...

Showing 7–9 of 10 questions

Question 7

Multitasking is:

Select an option, then click Submit answer.

  • Doing things in sequence.

  • Doing more than one task at a time.

  • Only for people in busy jobs.

  • Doing one task and then doing another.

Question 8

When you are using a phone to give a customer a serial number you should:

Select an option, then click Submit answer.

  • Speak in your normal voice.

  • Speak slower than normal.

  • Be enthusiastic.

  • Be unenthusiastic.

Question 9

Customer information should be collected by a shop:

Select an option, then click Submit answer.

  • Once you are aware that the customer is a regular shopper.

  • The first time the customer comes into the shop.

  • If a customer appears to be one who will return to the shop.

  • When the customer makes his first purchase.