← Back to exam page

CSFX – Customer Service

Loading demo links...

Showing 7–9 of 10 questions

Question 7

Multitasking is:

Select an option, then click Submit answer.

  • ○

    Doing things in sequence.
  • ○

    Doing more than one task at a time.
  • ○

    Only for people in busy jobs.
  • ○

    Doing one task and then doing another.
Question 8

When you are using a phone to give a customer a serial number you should:

Select an option, then click Submit answer.

  • ○

    Speak in your normal voice.
  • ○

    Speak slower than normal.
  • ○

    Be enthusiastic.
  • ○

    Be unenthusiastic.
Question 9

Customer information should be collected by a shop:

Select an option, then click Submit answer.

  • ○

    Once you are aware that the customer is a regular shopper.
  • ○

    The first time the customer comes into the shop.
  • ○

    If a customer appears to be one who will return to the shop.
  • ○

    When the customer makes his first purchase.