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Free CSFX – Customer Service Practice Test Question

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Showing 1–3 of 10 questions

Question 1

Which of the following is the most important reason for getting customer feedback:

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    To improve the overall customer experience.
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    To be seen to be responsive to customers.
  • ○

    To establish a customer database.
  • ○

    To improve sales.
Question 2

When establishing standards of customer service it is helpful if they are Specific, Achievable, Realistic, Measurable and:

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    Time bound.
  • ○

    Trusted.
  • ○

    Trustworthy.
  • ○

    Tested.
Question 3

When a business is always looking for small things to improve the overall customer experience we call it:

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    Better business.
  • ○

    Improving the business.
  • ○

    Continuous improvement.
  • ○

    Getting better.