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Free CSFX – Customer Service Practice Test Question

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Showing 4–6 of 10 questions

Question 4

When a product or service has not been differentiated in the market place then it is best to use:

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    A quick sales strategy.
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    A differentiated targeting strategy.
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    A market segment.
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    An undifferentiated targeting strategy.
Question 5

A weekly time management planning tool is known as a:

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    Time grid.
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    Day planner.
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    Planning schedule grid.
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    Weekly planning schedule.
Question 6

Multitasking is:

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    Doing things in sequence.
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    Doing more than one task at a time.
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    Only for people in busy jobs.
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    Doing one task and the doing another.