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78950X – Avaya Contact Center Select Implementation and Maintenance Exam

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Showing 7–9 of 10 questions

Question 7

What happens after an agent enters an After Call Work Item activity code while on a skillset call?

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    The skillset call is released and the agent goes Into After Call Work state.

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    The agent goes into a Walk Away state.

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    When the agent releases the skillset call, they are automatically placed in an After Call Work state.

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    After releasing the call, the agent must go Ready before entering the After Call Work state.


Question 8

Refer to the exhibit.

What does the Mailbox status relate to?

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    The connection with the recipient mailbox is established.

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    The connection with the web communication server is established.

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    The connection with the multimedia system is established.

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    The connection with the multimedia database is established.


Question 9

For which operation is the Outbound Mail Handler component of the Email Manager responsible?

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    Retrieving email messages from the corporate email server

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    Saving email attachments to the appropriate folder

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    Applying the rules engine to determine what skillset to queue the contact to

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    Logging into the corporate email server and sending the auto-reply