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78950X – Avaya Contact Center Select Implementation and Maintenance Exam

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Showing 4–6 of 10 questions

Question 4

Which two statements about the Avaya Contact Center Select (ACCS) skillset are true?

(Choose two.)

Select all that apply, then click Submit answer.

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    Skillsets are only used for reporting purposes.

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    A skillset is a group of activity codes used for reporting purposes.

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    A skillset is group of agents whose skills are similar.

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    Skillsets are referenced in both application flows and scripts.


Question 5

Which three statements about Avaya Contact Center Select (ACCS) Software Appliance deployment are true? (Choose three.)

Select all that apply, then click Submit answer.

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    It consists of Avaya Aura® Media Server OVA and Avaya WebLM OVA,

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    ACCS Release 7.1 software is available as an Open Virtual Appliance (OVA) file.

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    The ACCS software appliance is supported only on ESXI 6,7 virtualization environments.

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    WebLM OVA must deployed with the Disk Format - Thick Provision Lazy Zeroed.

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    The WebLM server Host ID is obtained from https;//weblm IP address:52233/WebLM/index.jsp

Question 6

Which statement about the Orchestration Designer Treatment block is true?

Select an option, then click Submit answer.

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    It is used to connect the caller to voice mail.

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    It is used to play re-assurance messages to the caller.

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    It is used to play music to the caller.

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    It is used to offer the caller a selection prompt.