← Back to exam page

7765X – Avaya Workforce Optimization Select Implementation and Support Exam

Loading demo links...

Showing 4–6 of 10 questions

Question 4

In Avaya Workforce Optimization Select System Administration, which three levels of configurations are supported? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    Node
  • ○

    Component
  • ○

    Analytics
  • ○

    Service
  • ○

    Application
Question 5

For which three purposes can the Desktop Monitor tool be used? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    archiving calls
  • ○

    on demand recording based on agent activity
  • ○

    tagging business variables to an interaction
  • ○

    warning the agents about unwarranted activity
  • ○

    masking and muting Interactions where there is sensitive information
Question 6

How can a quality evaluator perform mock evaluations?

Select an option, then click Submit answer.

  • ○

    by creating a custom evaluation type
  • ○

    by associating a custom evaluation type, while evaluating the interaction
  • ○

    by selecting 'Normal' as the evaluation type, while evaluating an interaction
  • ○

    by creating and associating a custom evaluation type, which is flagged as ignored from scoring, while evaluating