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7765X – Avaya Workforce Optimization Select Implementation and Support Exam

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Showing 1–3 of 10 questions

Question 1

What are three ways to configure a common set of recording rules for few or all the employees? (Choose three.)

Select all that apply, then click Submit answer.

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    System Configuration
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    Storage Rules
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    Employees > Voice Settings
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    Recording Rules
  • ○

    Bulk Actions
Question 2

What are two options for agents/supervisors when they disagree with an evaluation score? (Choose two.)

Select all that apply, then click Submit answer.

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    They can decline the evaluation.
  • ○

    They can appeal the evaluation.
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    They can escalate it with the superior.
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    They can click on the disagree button in the evaluation view mode.
Question 3

In which three scenarios is Interaction download allowed? (Choose three.)

Select all that apply, then click Submit answer.

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    When the Agent who took the Interaction has resigned
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    When the Interaction is tagged not to be downloaded
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    When the Interaction is tagged with Flag for QA
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    When the Interaction is archived