← Back to exam page

Free 7765X – Avaya Workforce Optimization Select Implementation and Support Exam Practice Test Question

Free demo downloads

Loading demo links...

Showing 1–3 of 10 questions

Question 1

What are three ways to configure a common set of recording rules for few or all the employees? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    System Configuration
  • ○

    Storage Rules
  • ○

    Employees > Voice Settings
  • ○

    Recording Rules
  • ○

    Bulk Actions
Question 2

What are two options for agents/supervisors when they disagree with an evaluation score? (Choose two.)

Select all that apply, then click Submit answer.

  • ○

    They can decline the evaluation.
  • ○

    They can appeal the evaluation.
  • ○

    They can escalate it with the superior.
  • ○

    They can click on the disagree button in the evaluation view mode.
Question 3

In which three scenarios is Interaction download allowed? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    When the Agent who took the Interaction has resigned
  • ○

    When the Interaction is tagged not to be downloaded
  • ○

    When the Interaction is tagged with Flag for QA
  • ○

    When the Interaction is archived