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7497X – Avaya Oceana - Solution Support Exam

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Showing 7–9 of 10 questions

Question 7

While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?

Select an option, then click Submit answer.

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    CustomerControllerService
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    ORCRestService
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    AgentControllerService
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    WAlMRestService
Question 8

An Avaya Oceana® administrator wants to add a new Avaya Oceana® agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginlD" output.

Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana®?

Select an option, then click Submit answer.

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    Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana® user.
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    Remove the Agent ID from Communication Manager.
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    Add the new Avaya Oceana® agent using Control Manager.
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    No action; the Agent ID is not required while adding an Avaya Oceana® user In the Control Manager.
Question 9

Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?

Select an option, then click Submit answer.

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    Caller ID
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    WorkRequestID
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    Contextld
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    DNIS Number