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7497X – Avaya Oceana - Solution Support Exam

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Showing 4–6 of 10 questions

Question 4

Which two steps must be completed before restoring the backup of the Avaya Oceana® solution? (Choose two.)

Select all that apply, then click Submit answer.

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    Uninstall the UCA Store Service, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
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    Uninstall UCA Store Service, than restart the nodes of the Avaya Oceana Cluster I to delete the UCA Store Space.
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    Ensure that the UCA Store Service is installed on the Avaya Oceana Cluster 1.
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    Ensure that the UCA Store Service is not installed on the Avaya Oceana Cluster 1.
Question 5

Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

Select all that apply, then click Submit answer.

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    ED sends a resource request to CS with chat attributes for a suitable agent.
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    ED sends a "create new contact" request to OCP snap-in.
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    ED workflow requests chat attributes for the Context Id from C Store.
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    ED sends a resource request to WA and invites the agent to a chat room.
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    ED sends a resource request to WA with chat attributes for a suitable agent.
Question 6

During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?

Select an option, then click Submit answer.

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    ORC
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    Email Manager
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    Omni channel Database
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    Agent Controller