← Back to exam page

7495X – Avaya Oceana - Solution Integration Exam

Loading demo links...

Showing 7–9 of 10 questions

Question 7

Which statement describes the function of the Work Assignment Snap-in?

Select an option, then click Submit answer.

  • ○

    It is an agent selection component based on attribute matching across all channels.
  • ○

    It is an engine for tracking and maintaining the end-to-end context of omnichannel interactions.
  • ○

    It is an enterprise workflow model to orchestrate the omnichannel interaction flow.
  • ○

    It is a normalized model for all resources and interactions that provides states for resources and interactions.
Question 8

Which statement about Unified Agent Controller (UAC) is true?

Select an option, then click Submit answer.

  • ○

    The UAC consumes agent configuration information via CSC component.
  • ○

    The UAC application is the client-side component that manages the connections to the individual Oceana agent desktop applications.
  • ○

    The UAC consumes agent configuration information via the UCM component.
  • ○

    The UAC application is the server-side component that manages the connections to the individual Oceana agent desktop/workspaces.
Question 9

Which statement describes the “Coverage to messaging” feature supported in Avaya Oceana® 3.5?

Select an option, then click Submit answer.

  • ○

    It is a mailbox that can be associated with the agent, the skill or any other suitable grouping.
  • ○

    Customers have the option to leave a voice message when a Required Resource does not answer.
  • ○

    It is a workflow option to route to the agent’s voice mailbox to leave a voice message.
  • ○

    It is a shared mailbox that can be associated with a set of agents; i.e., an agent group.