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6210 – Avaya Aura Contact Center Implementation Exam

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Showing 7–9 of 10 questions

Question 7

When analyzing life cycle of a Web Chat contact in Avaya Aura® Contact Center:

Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services,

Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried.

What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura® Contact Center?

Select an option, then click Submit answer.

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    Customized Web pages, displays to the customer.
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    A set of sample pages is distributed with Contact Center Multimedia to provide Java Server Pages (JSP) script examples of how a Web server can access the Web services.
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    Customized Web pages, with customized look and feel, and business logic must be created by the customer.
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    The External Web server determines the skillset and priority assigned to the contact.
Question 8

To ensure resiliency, you have been asked to add an additional license manager to the network.

Which licensing type supports an additional license manager?

Select an option, then click Submit answer.

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    Nodal Enterprise, when a standby license manager is configured.
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    Remote Enterprise, when a standby license manager is configured.
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    Network Enterprise, where you can configure a primary and a secondary License Manager.
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    Corporate Enterprise, where you can configure a primary and a secondary License Manager.
Question 9

During the Avaya Aura® Contact Center (AACC) software installations, which tool launches once the UniversalInstaller configuration is successfully completed?

Select an option, then click Submit answer.

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    Avaya Aura® Contact Center Configuration Wizard
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    Avaya Aura® Contact Center Startup Wizard
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    Avaya Aura® Contact Center Installation Wizard
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    Avaya Aura® Contact Center Ignition Wizard