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6202 – Avaya Aura Contact Center Implementation

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Showing 4–6 of 10 questions

Question 4

You are installing an Application Module Link (AML) based Contact Center Manager Server (CCMS) with only one network interface card (NIC) CARD After finishing the installation, and looking under the System Control and Monitor Utility, it is noticed that the TFE, VSM and ASM services are down.

Which three situations can cause this? (Choose three)

Select all that apply, then click Submit answer.

  • ○

    There is no network connection between the CCMS and Communications Server 1000
    (CS1000) Ping both directions to verify the connection

  • ○

    Nodal License must be changed to a Corporate License, otherwise the services will stay down

  • ○

    Within the CS1000 AML configuration, verify ELAN and VAS configuration and verify
    AML is enabled

  • ○

    Only a SIP-based CCMS can have one LAN card Add a second LAN card


Question 5

A customer has an Avaya Aura™ Contact Center installed with License Manager coresident on Contact Center Manager Server (CCMS) Which two operations can the License manager Configuration utility be used to perform on the server? (Choose two)

Select all that apply, then click Submit answer.

  • ○

    Display status of Primary and Secondary License Manager

  • ○

    Display the maximum number of Voice Agents allowed to login

  • ○

    Display License Manager Communication error codes

  • ○

    Apply a new License Manager unlock code to reset the grace period


Question 6

When commissioning an Avaya Aura™ Contact Center, You need to associate the Communication Control Toolkit (CCT) with a Contact Center Manager Server (CCMS)

Assume the CCMS has Open Queue enabled.

Which process is used to associate a CCT server with CCMS?

Select an option, then click Submit answer.

  • ○

    In the Communication Control Toolkit (CCT) Windows interface go to Avaya, then to
    Contact Center, then to CCT, then to CCT Console, to Server Configuration

  • ○

    In the Contact Center Manager Server (CCMS) Windows interface go to Avaya, then to
    Manager Server, to Server Configuration

  • ○

    In the Contact Center Manager Administration (CCMA) web interface go to Launch pad, then to Configuration, then to Server, to Add Server

  • ○

    In the Contact Center Manager Server (CCMS) Windows interface goes to Avaya, then to Contact Center, then to Manager Server, to Network Configuration

  • ○

    In the Communication Control Toolkit (CCT) Web Admin interface go to Providers, then to Passive, then to Terminate, to Add Terminate