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3314 – Avaya Aura Experience Portal with POM Implementation and Maintenance Exam

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Showing 7–9 of 10 questions

Question 7

Which Proactive Outreach Manager (POM) component is responsible for launching voice calls, and sending SMS messages, or email messages using one or more EPM servers?

Select an option, then click Submit answer.

  • ○

    Campaign Director
  • ○

    Campaign Manager
  • ○

    POM Monitor
  • ○

    POM Pacing
Question 8

Which component of Intelligent Customer Routing (ICR) is used for configuration and administration of ICR elements; such as, Core, Skills, Destinations, Call centers, Business hours, and Holidays?

Select an option, then click Submit answer.

  • ○

    ICR CCA
  • ○

    ICR Admin
  • ○

    ICR Core
  • ○

    ICR PDC
Question 9

If the primary Experience Portal Manager (EPM) server is unavailable, which component can handle Application Interface web service and Application Logging web service requests?

Select an option, then click Submit answer.

  • ○

    Auxiliary Session Manager
  • ○

    Auxiliary Experience Portal Manager
  • ○

    Secondary Media Processing Platform
  • ○

    Auxiliary Media Processing Platform