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3314 – Avaya Aura Experience Portal with POM Implementation and Maintenance Exam

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Showing 1–3 of 10 questions

Question 1

ICR Call Control Application (CCA) cancels an existing queued call and re-queues that call.

Which two conditions would explain why the call was re-queued? (Choose two.)

Select all that apply, then click Submit answer.

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    Best Service Routing (BSR) Polling to Avaya Aura® Communication Manager (AACM) failed.
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    The ICR CCA received incomplete routing information from ICR Core.
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    There was a spike in the Estimated Wait Time (EWT).
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    The Queue Position increase was more than the configured Queue Position Spike Difference.
Question 2

Which two statements about Infinite Campaign are true? (Choose two.)

Select all that apply, then click Submit answer.

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    An Infinite Campaign does not terminate by itself after processing all contacts.
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    An Infinite Campaign is designated by Campaign Type 0.
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    An Infinite Campaign terminates only when all agents log off from the campaign.
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    An Infinite Campaign is terminated by manual intervention.
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    An Infinite Campaign terminates automatically after processing all contacts.
Question 3

Which two types of connections does the Experience Portal Short Message Service channel support? (Choose two.)

Select all that apply, then click Submit answer.

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    HTML
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    IMAP4
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    SMPP
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    POP3
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    HTTP